At Premier Sports Solutions, customer satisfaction and the highest quality service are paramount.
However, we recognise that things can go wrong and that customers might sometimes have cause to complain.
If they do, and this is the result of something we have done or not done, we are committed to putting things right, as we see all complaints as an opportunity to gain customer feedback and improve our service.
This document sets out the complaints procedure we have established to help ensure that you receive a quick and fair reply from us.
We promise to:
• investigate your complaint thoroughly and, so far as within our control, promptly
• keep you informed of progress
• do everything we reasonably can to help you.
How to Contact us
Here is how you can contact us should you have a complaint:
By email: [email protected]
By phone: 01202 488868
366-380 Holdenhurst Road
If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction,
please contact the Financial Ombudsman Service (“FOS” – www.financial-ombudsman.org.uk). Please note that FOS
may not be able to deal with complaints from business customers.
Further details about our complaints procedure and FOS are available on request and can be found on our website at
https://redlinespecialistcars.co.uk/complaints. If you require further information, please contact us by telephoning the above
Our FCA Permitted business is arranging general insurance and finance contracts. You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0800 111 6768